Privacy policy

Mas Tech Trading Co. Ltd. operates this store and website, including all related information, content, features, tools, products, and services, to provide you (the customer) with a curated shopping experience (collectively, the “Services”).This store is technically supported by the Shopify platform. Shopify may, as a data processor, assist us in securely storing and processing information; however, we remain the primary data controller.This Privacy Policy explains how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information. In this Privacy Policy, “we,” “us,” and “our” refer to Mas Tech Trading Co. Ltd. (registered in the Kingdom of Saudi Arabia). We act as the data controller and are responsible for determining how your personal information is collected, used, and protected.
Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy, including how we collect, use, and disclose information as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or another individual, or that can reasonably be linked to you.Personal information does not include information that is collected anonymously or has been de-identified, as such information cannot be used to identify you or reasonably be linked to you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including information we may infer from such personal information:

  • Contact information, including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information, including payment method details (processed securely by Shopify or our payment service providers; we do not directly store full credit or debit card numbers).
  • Account information, including your username, password, security questions, and preferences. We protect sensitive information such as passwords using encryption and other safeguards to help prevent unauthorized access.
  • Transaction information, including the products you view, add to your cart, add to a wishlist, purchase, return, exchange, or cancel, as well as your past transaction history. We use this information for order fulfillment, after-sales support, and tax/compliance purposes.
  • Communications with us, including information you provide when you contact us, such as when you submit a customer support inquiry.
  • Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Advertising and analytics data, which we may collect through YouTube, Google Analytics, or similar technologies to understand browsing activity, deliver advertising, and measure campaign performance.
  • Usage information, including details about how and when you interact with or browse the Services. This information may be collected through cookies. You can manage or disable cookies through your browser settings.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, such as when you create an account, access or use the Services, communicate with us, or otherwise provide your personal information.
  • Automatically through the Services, such as when you visit our website. We may collect device and browsing information through cookies and similar technologies. You can manage or disable cookies in your browser settings.
  • From service providers we engage, such as payment processors, logistics and shipping companies, advertising/analytics platforms, or customer support systems, which may collect or process your personal information on our behalf.
  • From our partners or other third parties, such as advertising platforms (e.g., Google Analytics), payment institutions, or logistics providers, which may provide necessary information to us where permitted by law.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • To provide, customize, and improve the Services. We use your personal information to provide the Services to you, including fulfilling our contract with you, processing payments, completing your orders, remembering your preferences and products of interest, and sending account-related notices. This may also include facilitating purchases, returns, exchanges, or other transactions; creating, maintaining, and managing your account; arranging shipping; assisting with returns and exchanges; enabling you to post reviews; and delivering a personalized shopping experience, such as recommending products related to your purchases. We may also use your personal information to better tailor and improve the Services.
  • Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as sending you relevant product information via email, SMS, or online advertising. You can opt out at any time by using the unsubscribe link in our messages or by contacting us. We may use technologies such as the TikTok Pixel or YouTube tools to analyze advertising effectiveness and to display personalized ads to you.
  • Security and fraud prevention. We use your personal information to verify your account, provide a secure payment and shopping experience, detect, investigate, and address potential fraud or other illegal, unsafe, or malicious activity, protect public safety, and help keep our Services secure.If you choose to use our Services and register an account, you are responsible for safeguarding your account credentials. We strongly recommend that you do not share your username, password, or other access information with anyone
  • Communicating with you. We use your personal information to provide customer support, respond to your requests in a timely manner, deliver efficient service, and maintain our business relationship with you.
  • Legal reasons. We may use your personal information to comply with applicable laws and respond to valid legal process, including requests from law enforcement or government authorities; to investigate, establish, exercise, or defend legal claims, including in connection with civil discovery, potential or actual litigation, or other adversarial legal proceedings; and to enforce or investigate potential violations of our Terms or policies. This may include disclosing information as lawfully required by Saudi government or regulatory authorities.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes and in accordance with this Privacy Policy. Such circumstances may include:

  1. Service providers. We may share your personal information with third-party service providers to fulfill orders and provide the Services, including:
    ·  Payment service providers (e.g., credit card payment gateways, PayPal)
    ·  Logistics and delivery companies (e.g., J&T Express)
    ·  Advertising and analytics platforms (e.g., TikTok, YouTube)
    ·  IT, security, and cloud storage providers
    These third parties may process personal information only to the extent necessary and are subject to contractual obligations to protect and use the information appropriately.
  2. We may share information with our business and marketing partners to provide marketing and advertising services. For example, we use Shopify to help deliver personalized advertising through third-party services based on your online activity across different merchants and websites.Our business and marketing partners will use your information in accordance with their own privacy notices.Depending on the laws in your place of residence, you may have the right to direct us not to share your information for the purpose of showing you targeted advertising or marketing based on your online activity across different merchants and websites.Your choices. You may opt out of personalized advertising or marketing at any time by adjusting your cookie settings or by contacting us to submit an opt-out request. We do not sell your personal information; we only share it to the extent necessary to provide the Services and perform advertising/analytics activities.
  3. At your direction or with your consent. We may disclose certain information to third parties when you instruct, request, or otherwise consent to such disclosure—for example, to ship products to you, or when you use social media widgets or social login integrations.
  4. Affiliates. We may share information with our group affiliates solely for order management, customer support, or internal operations, and we will apply safeguards consistent with Saudi law to protect your personal information.
  5. We may also disclose your personal information in connection with a business transaction (such as a merger, acquisition, restructuring, or bankruptcy), to comply with applicable legal obligations (including responding to subpoenas, search warrants, or similar requests), to enforce our Terms of Service or other policies, and to protect or defend the Services, our rights, and the rights of our users or others.In this case, we will ensure that the disclosure complies with the lawful requirements of the Saudi PDPL, and will notify users within a reasonable scope.

Relationship with Shopify

The Services are hosted by Shopify.Shopify collects and processes your personal information when you access and use the Services in order to provide and improve the Services for you.Information you submit to the Services will be transferred to and shared with Shopify and third parties that may be located in countries/regions outside your place of residence, in order to provide and improve the Services for you.When your personal information is transferred outside Saudi Arabia, we will take reasonable contractual and security measures to ensure the data is protected at a level no lower than that required under the Saudi Personal Data Protection Law.As of the effective date of this Privacy Policy, we do not knowingly process or disclose to third parties the personal information of children under the age of 16. If we become aware of such data, we will delete it promptly.To provide these enhanced features, Shopify may use the personal information collected about your interactions with our store, other merchants, and Shopify.Shopify, as our technical service provider, may process certain information on our behalf; however, Mas Tech Trading Co. Ltd. remains the primary data controller and is responsible for the processing of such data.To learn more about how Shopify uses your personal information and any rights you may have, you can visit Shopify’s Consumer Privacy Policy. If you have any questions about data processing, you may also contact us directly.If you have any questions about data processing, you may also contact us directly. Depending on your place of residence, you may be able to exercise certain rights related to your personal information here: Shopify Privacy Portal link.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties.If you click a link to visit a website that is not affiliated with or controlled by us, you should carefully review its privacy and security policies, as well as any other terms and conditions.We do not guarantee, and are not responsible for, the privacy or security of such websites, including the accuracy, completeness, or reliability of information on those websites.Information you provide in public or semi-public areas, including information you share on third-party social networking platforms, may be viewed by other users of the Services and/or users of those third-party platforms, and is not subject to limitations on our or any third party’s use of such information.Unless otherwise stated by the Services, our provision of such links does not in itself imply our endorsement of the content on those platforms or their owners or operators.When you click a third-party link, your personal information will be governed by that third party’s privacy policy. We recommend that you carefully review its terms before using the third-party services.

Children’s Data

The Services are not intended for children, and we do not knowingly collect any personal information from minors under the applicable age in your jurisdiction.If you are a parent or guardian of a child who has provided personal information to us, you may contact us using the details below to request deletion of that information.As of the effective date of this Privacy Policy, we do not knowingly process or disclose to third parties the personal information of children under the age of 16. If we become aware of such data, we will delete it promptly.

Information Security and Retention

Please note that no security measures are perfect, and we cannot guarantee “absolute security.” We implement reasonable technical and organizational measures, such as encryption, access controls, and security monitoring, to protect your personal information.In addition, any information you send to us may be subject to security risks during transmission. We recommend that you do not send sensitive or confidential information to us through insecure channels.
How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services to you, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.For example, order- and payment-related records are typically retained for up to six years to meet tax and legal obligations; marketing information will be retained until you unsubscribe.

Your Rights and Choices

Depending on your place of residence, you may have some or all of the following rights regarding your personal information.However, these rights are not absolute, may apply only in certain circumstances, and in some cases we may refuse your request to the extent permitted by law.

  • Right of access / right to be informed. You have the right to request access to the personal information we hold about you.
  • Right to deletion. You have the right to request that we delete the personal information we maintain about you.
  • Right to correction. You have the right to request that we correct inaccurate personal information we maintain about you.
  • Right to withdraw consent. You may withdraw your consent to our processing of your personal information at any time.
  • Right to restrict processing. In certain circumstances, you may request that we suspend or limit our use of your information.
  • Right to object to marketing. You have the right to refuse, at any time, our use of your information for personalized advertising or marketing purposes.
  • Right to data portability. Where permitted by law, you may request a copy of the personal information we hold about you.
  • Managing communication preferences. We may send you promotional emails, and you can opt out at any time by using the unsubscribe link in the email.If you opt out, we may still send you non-promotional emails, such as emails about your account or orders. We will respond within 30 days of receiving your request, and we may require verification of your identity.

Complaints

If you are dissatisfied with how we process your personal information, you may contact us at support@asta-sa.com or file a complaint with the Saudi personal data protection supervisory authority (SDAIA).

International Transfers

Please note that we may transfer, store, and process your personal information in countries/regions outside your country of residence.For example, to use Shopify’s international servers, payment processing, or logistics services.
If your personal information is transferred or stored outside Saudi Arabia, we will take reasonable contractual, technical, and organizational measures to ensure your personal information is protected at a level no lower than that required under the Saudi Personal Data Protection Law (PDPL).We only conduct cross-border transfers where necessary to provide the Services, such as through Shopify’s global servers, payment service providers, or logistics partners.

Privacy Policy Changes

We may update this Privacy Policy from time to time. If we make material changes, we may notify you via a notice on the website or by email.Including to reflect changes in our practices or for other operational, legal, or regulatory reasons.We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.

Contact

Company Name: Mas Tech Trading Co.Ltd.
Country of Registration: Saudi Arabia
Data Controller: Mas Tech Trading Co.Ltd.
Contact Email: support@asta-sa.com
Phone: +966 56 458 1768
Address: 7232 Khaled Ibn Al Walid, Al Sharafeyah, 2610، Jeddah 23218 Saudi Arabia
If you wish to exercise your personal data rights or file a complaint, please contact us using the details above.