What to do when your device doesn't print properly?

If your device isn't printing properly, it usually means it's not installed correctly. This could be a connection issue or the driver might be incorrectly installed.

Check that your toner cartridges are working properly.

If your printer only prints blank pages, make sure your toner cartridges are still full. If not, you can easily find compatible toner cartridges on the asta office.sa website. Simply follow our toner cartridge installation tips to keep your printer running smoothly.

Check the connections

If everything is fine with the toner cartridges, the first step should be to check the connections. For the printer to work properly, it must be powered on and properly connected to your computer or network.

After checking the connections, print a test page. If the printer still doesn't work, it's likely a driver issue.

Using the Appropriate Driver

A driver is a computer program used to connect your computer to a device (in this case, a printer). If your printer is older, the driver you installed may not be suitable for it. Note that your printer may not support all available drivers, but your computer may. Different models of the same brand use generic drivers, so if the first driver you installed doesn't work properly, try using a new driver immediately. To do this, simply locate your printer in your computer's Control Panel. Then, click "Add Printer" and select "Local Printer Attached to This Computer." Finally, select the manufacturer and model of your printer to install the appropriate driver for your device. If you have a newer printer, you can download specific software directly from the printer provider. To access this software, simply search for it on the provider's website and install it on your computer.